Accessibility
Accessible Customer Service Plan
Willowtree Farm is committed to excellence in serving all customers including people with disabilities.
Assistive Devices
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons for admission to Willowtree Farm premises.
Training For Staff
Willowtree Farm will provide training to employees who deal with the public or other third parties on their behalf.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Willowtree Farm accessible customer service plan.
- Staff will also be trained when changes are made to the accessible customer service plan.
Feedback Process
Customers who wish to provide feedback on the way Willowtree Farm provides goods and services to people with disabilities can obtain a survey at our store or by downloading HERE. The survey can be returned via email at alyson@willowtreefarm.ca or via phone at 905-985-4973.
All feedback will be directed to the Alyson. Customers can expect to hear back within seven (7) business days.
As Willowtree Farm is committed to working towards full compliance with all standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), we have created a Multi-year Accessibility Plan. This plan provides an overview of Willowtree Farm’s commitment to accessibility planning and outlines the policies, achievements and actions that Willowtree Farm has put in place to improve opportunities for people with disabilities and those actions we will undertake to identify, remove and prevent barriers to people with disabilities. The current plan covers a three year period (2019 – 2022) and you can view our plan HERE.